Shipping Policy
Free delivery | Secure payment | Personal order tracking
Order confirmation
As soon as your order is placed with Drive Custom, you will immediately receive a confirmation email. This means your order has been registered and the payment has been pre-authorised.
Our service commitment
Our priority is to give you a fast, reliable delivery experience. We are committed to processing and dispatching every order as quickly as possible, keeping you informed at every stage, from production through to delivery.
Delivery areas
United Kingdom
Worldwide delivery available
Delivery methods and costs
Standard delivery (free): included on all orders — tracked and insured.
Processing and delivery times
Every steering wheel is made to order. Production and delivery usually take 2 to 5 weeks in total, depending on the level of personalisation of your order.
Personalised or bespoke items require longer lead times. We will contact you if we need any details about your customisation.
Order tracking
A tracking number will be emailed to you as soon as your parcel ships, so you can follow your order at any time. If you have not received your tracking number within 20 working days, contact us at assistance@les-as-du-volant.com.
Carriers
We select our transport partners for speed and reliability. For high-value orders, a signature will be required on delivery.
Order acceptance & pricing
We reserve the right to refuse or cancel any order in the event of suspected fraud, an obvious pricing error or a payment incident. Additional information (e.g. address, phone number) may be required to validate an order. In the event of a pricing error, we will contact you to confirm or cancel the order, even after initial confirmation.
Contact
For any questions about your delivery, our customer service team is here to help:
By email: assistance@les-as-du-volant.com
By phone/WhatsApp: +33 7 67 42 25 70